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Search results for “guest satisfaction”
Global CRM Study: The state of CRM and guest data management
09/05/2019
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3:51:26 PM
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Personalization is the path to better guest relations.
Mafengwo and Aiello emerge as winners at 2019 Digital Travel Awards
09/05/2019
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6:29:38 PM
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In a gripping contest held in Shanghai, Mafengwo.com won the Innovative Marketing Award for its campaign for Singapore Tourism Board, whereas Aiello bagged the Product Innovation Award for its Aiello Spot, a voice assistant speaker for hotels and Aiello JustChat.
Airbnb’s acquisition of HotelTonight helps grow the platform’s end-to-end vision
07/19/2019
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4:56:13 PM
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This suggests that along with an inventory of boutique hotels, the acquisition brings with it a share of bleisure travelers.
Are you missing out on potential hotel revenue?
07/25/2019
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6:10:27 PM
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Although 60% of guests would like to purchase ancillary services during their stay, there are still a significant number of guests who mention that the services offered were not relevant to them.
How hotels can embrace the experience economy
05/22/2019
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5:57:27 PM
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In some ways, hospitality and experiences have changed very little. What has changed are the digital platforms that give guests round-the-clock access to both participation and connection.
Hotel food and beverage pivots to doing 'less is more' better
12/30/2021
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11:41:25 AM
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Return to the basics has driven high guest satisfaction scores and will continue post-pandemic.
Customer loyalty in a hyper-segmented hotel landscape
05/22/2019
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10:18:45 AM
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The greatest value in today's rewards programs should lie in hotel companies' ability to collect, store and utilize data more effectively to help brands offer guests more personalized experiences.
Why technology and hospitality need to be a balancing act
05/05/2019
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5:55:26 PM
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Hoteliers today need to find the right balance of technology and hospitality to cater to what their guests want.
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